## Fast, Reliable Shipping Worldwide
At NOMA, we're committed to getting your order to you quickly and safely. Here's everything you need to know about our shipping process.
## Processing Time
**Orders are typically processed within 1-3 business days** (Monday-Friday, excluding holidays). During peak seasons or promotional events, processing may take an additional 1-2 days.
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
## Shipping Rates & Delivery Times
### 🇺🇸 United States
| Shipping Method | Delivery Time | Cost |
|----------------|---------------|------|
| **Standard Shipping** | 5-7 business days | $5.99 |
| **Express Shipping** | 2-3 business days | $12.99 |
| **Overnight Shipping** | 1 business day | $24.99 |
**Free Standard Shipping** on all orders over **$75**! 🎉
### 🌍 International Shipping
We proudly ship to customers worldwide. International delivery times typically range from **7-21 business days** depending on your location and customs processing.
**Shipping costs** are calculated at checkout based on your destination and order weight.
**Important:** International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in your order total.
## Tracking Your Order
Once your order ships, you'll receive:
✅ **Shipment confirmation email** with tracking number
✅ **Real-time tracking updates** via our carrier partners
✅ **Delivery notifications** when your package arrives
**Track your order:** Simply click the tracking link in your confirmation email or log into your account at NOMA.
## Shipping Restrictions
We currently cannot ship to:
- P.O. Boxes (for certain items)
- Military APO/FPO addresses (limited availability)
- Remote or restricted areas (as determined by our carriers)
If you're unsure whether we can ship to your location, please contact us before placing your order.
## Order Issues
### Wrong or Incomplete Address
Please double-check your shipping address before completing your order. If a package is returned to us due to an incorrect or incomplete address, we'll contact you to arrange reshipment. **Reshipment fees may apply.**
### Lost or Damaged Packages
**Lost Packages:** If tracking shows your package as delivered but you haven't received it, please:
1. Check with neighbors or building management
2. Wait 24-48 hours (sometimes carriers mark items as delivered early)
3. Contact us at admin@noma.com if still missing after 48 hours
**Damaged Packages:** If your order arrives damaged:
1. Take photos of the packaging and damaged items
2. Contact us at admin@noma.com within 48 hours of delivery
3. We'll arrange a replacement or refund immediately
### Delivery Delays
While rare, delays can occur due to:
- Weather conditions
- Carrier disruptions
- Customs processing (international orders)
- High volume periods (holidays)
If your order is significantly delayed beyond the estimated delivery window, please contact us and we'll investigate with the carrier.
## International Customers: Customs & Duties
International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are the responsibility of the recipient and vary by country.
**We have no control over these charges** and cannot predict what they may be. Customs policies vary widely; if you have questions, please contact your local customs office.
## Holiday Shipping
During major holidays, we recommend ordering early:
- **Black Friday/Cyber Monday:** Order by December 10th for Christmas delivery
- **Peak Season:** Processing times may extend by 2-3 business days
- **Carrier Delays:** We can't guarantee delivery dates during peak periods
## Need Help?
**Questions about your shipment?** We're here to help!
📧 Email: admin@noma.com
📞 Phone: +12345678
🕐 Hours: Monday-Friday, 9am-6pm EST
We typically respond within 24 hours (business days).