## Your Satisfaction Is Our Priority
We want you to absolutely love your purchase. If you're not completely satisfied, we've made returns and exchanges simple and hassle-free.
## 30-Day Return Policy
You have **30 days from the date of delivery** to return most items for a refund or exchange.
### Eligibility Requirements
To qualify for a return, items must be:
✅ **Unused and unworn** with all original tags attached
✅ **In original packaging** with all accessories included
✅ **In the same condition** as when you received it
✅ **Accompanied by proof of purchase** (order number or receipt)
## How to Start a Return
### Step 1: Contact Us
Email us at **admin@noma.com** with:
- Your order number
- Items you'd like to return
- Reason for return (helps us improve!)
### Step 2: Get Your Return Label
We'll email you a prepaid return shipping label within **24 hours** (business days).
### Step 3: Pack & Ship
- Place items in original packaging
- Attach the return label
- Drop off at any authorized carrier location
### Step 4: Get Your Refund
Once we receive and inspect your return (typically 5-7 business days after shipping), we'll process your refund immediately.
## Refund Timeline
**Refunds are processed within 5-7 business days** after we receive your return.
💳 **Credit/Debit Card:** 5-10 business days (depending on your bank)
💰 **PayPal:** 2-3 business days
🎁 **Store Credit:** Instant (choose this option for fastest processing!)
You'll receive an email confirmation once your refund is issued.
## Exchanges
**Want a different size or color?** We've got you covered!
1. **Email us** at admin@noma.com with your order number and the item you'd like instead
2. We'll send you a **free exchange shipping label**
3. We'll ship your new item as soon as we receive your return
**Pro Tip:** For faster service, place a new order and return the original item for a refund.
## Non-Returnable Items
For hygiene and safety reasons, the following items **cannot be returned**:
❌ Personal care items (opened)
❌ Intimate apparel (underwear, swimwear)
❌ Earrings and body jewelry
❌ Final sale items (marked at checkout)
❌ Gift cards
❌ Downloadable products
## Damaged or Defective Items
**Received a damaged or defective item?** We sincerely apologize!
📧 **Email us immediately** at admin@noma.com with:
- Photos of the damaged/defective item
- Photos of the packaging
- Your order number
We'll send a replacement or full refund right away — **no need to return the item**.
## Wrong Item Received
If we sent you the wrong item (our mistake!), we'll:
✅ Send the correct item via expedited shipping (free)
✅ Provide a prepaid return label for the wrong item
✅ Offer a discount on your next order as our apology
## Partial Refunds
In some cases, we may offer a **partial refund** for:
- Items returned after 30 days (60-day maximum)
- Items returned without original packaging
- Items with signs of wear or use
- Items missing accessories or components
We'll always contact you before processing a partial refund.
## Return Shipping Costs
### Standard Returns
**You pay:** Return shipping costs are deducted from your refund (typically $5.99-$8.99)
**We pay:** Return shipping is **FREE** for:
- Defective or damaged items
- Wrong items sent
- Exchanges
- Orders over $75
### International Returns
International customers are responsible for return shipping costs. We recommend using a trackable shipping method and retaining your receipt.
## Lost Return Packages
**Always use the tracking number we provide!** If your return is lost in transit:
- We'll work with the carrier to locate it
- If insured, we'll process your refund once the claim is approved
- Keep your tracking receipt as proof of shipment
## Restocking Fees
**We don't charge restocking fees!** Your satisfaction is more important to us than fees.
## Late or Missing Refunds
**Refund not showing up?** Here's what to check:
1. ✅ Check your bank account again (sometimes takes a few extra days)
2. ✅ Contact your bank/credit card company (processing can be delayed)
3. ✅ Check your PayPal account (if applicable)
4. ✅ Still missing? Email us at admin@noma.com with your order number
## Contact Our Returns Team
Have questions about returns? We're here to help!
📧 Email: admin@noma.com
📞 Phone: +12345678
💬 Live Chat: Available on our website (Mon-Fri, 9am-6pm EST)
**Average response time:** Less than 24 hours